Returns & Exchanges

At The Grounded Sole, we want you to feel confident in every step you take, which is why we offer a 30-day window for hassle-free returns or exchanges on all unworn footwear. If your purchase isn't the perfect fit for your lifestyle, we are here to make the transition as smooth as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the unworn shoes in their original packaging and ensure all tags are attached before sealing the box securely for transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.

4

Drop Off and Track

Take your package to the nearest authorized shipping location and keep your receipt; we will notify you once your refund or exchange has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing